Enhancing member engagement, board diversity, and human resources

The Nigeria Network of NGOs focused on improving member engagement, board participation, human resources and internal governance. The project helped the platform clarify its strategic direction, strengthen board involvement and adopt key governance tools. 

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Project Description

 

The Nigeria Network of NGOs used Cycle 6 to address internal capacity gaps affecting its ability to engage members and support civil society organisations across Nigeria. The project focused on member engagement, board diversity, staff capacity, digital tools and governance systems. 

 

To support this work, NNNGO expanded its team by hiring programme staff and provided capacity-building support for MEAL, HR and programme staff. Programme staff also received in-person training on member engagement. The platform invested in CRM software to improve communication with members and acquired digital tools to strengthen security and content creation. 

 

During the cycle, NNNGO also made progress in its governance structure. Two new board members were appointed, and two previously appointed board members were onboarded into active organisational governance. This contributed to more regular board meetings, feedback sessions and clearer involvement in organisational direction. 

 

NNNGO also developed a new Strategic Plan for 2025–2030. The plan sets out the organisation’s vision, goals and priorities for the next five years and provides a roadmap for resource allocation, programme implementation and impact measurement. Alongside this, the organisation adopted a governance policy that clarifies board and management roles, ethical standards, conflict of interest procedures, board evaluation and succession planning. 

 

The project shows how governance strengthening, human resources and member engagement are deeply connected. For a national NGO platform, better internal systems can directly improve its ability to serve members and respond to sectoral challenges. 

Key Results 

  • Strengthened board participation through new appointments and onboarding. 

  • Developed a Strategic Plan for 2025-2030.

  • Adopted a governance policy clarifying roles, ethics and succession planning.  

  • Improved staff capacity in MEAL, HR and member engagement. 

  • Introduced CRM and digital tools to support communication and security. 

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Learning

 

NNNGO’s experience shows that member engagement is not only a communications task. It depends on governance clarity, staff capacity, appropriate digital tools and a board that is actively involved in organisational direction. 

 
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